Refund policy

Return & Refund Policy

Effective Date: July 21, 2026

Welcome to NovraHub. We are committed to providing quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase, as placing an order indicates your agreement with the terms below.

Returns

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused and unworn.

  • Be in its original packaging.

  • Be in the same condition you received it.

For products where hygiene is important, the item must be thoroughly cleaned before a return request is submitted.

Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns for:

  • Underwear

  • Lingerie

  • Opened or unsealed hygiene products

  • Any item that has been used or damaged through normal wear or misuse

Manufacturing Defects

Our warranty covers manufacturing defects only.

We are not responsible for damage resulting from:

  • Misuse

  • Negligence

  • Improper handling

  • Normal wear and tear

How to Request a Return

To begin a return, please contact us at:

Email: support@novrahub.com

Please include:

  • Your order number

  • The reason for your return

  • Photos of the item (if it is damaged or defective)

  • Your contact information

Our support team will review your request and provide return instructions if your return is approved.

Refunds

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 30 days.

Please note that processing times may vary depending on your bank or payment provider.

Delayed or Missing Refunds

If you have not received your refund after 30 days:

  1. Check your bank account or credit card statement.

  2. Contact your payment provider, as processing delays can occur.

  3. If you still have not received your refund, contact us at support@novrahub.com.

Return Shipping Costs

Unless the return is due to our error, customers are responsible for all return shipping costs.

  • Return shipping costs typically start from $25, depending on your location.

  • We strongly recommend using a tracked shipping service.

  • NovraHub is not responsible for returns lost or damaged during transit.

Return Address

As we work with international fulfillment partners, approved returns should be sent to our designated warehouse in Asia. The exact return address will be provided after your return request has been approved.

Defective or Incorrect Items

If you receive a product that is defective or incorrect:

  • We will send a replacement free of charge.

  • If the replacement also arrives defective or incorrect, you may request a full refund.

Please contact us within 30 days of delivery and include clear photos of the issue.

Order Cancellations

Orders may be cancelled within 24 hours of being placed.

After this period, orders enter our automated fulfillment process and can no longer be cancelled.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

NovraHub

Website: https://novrahub.com

Email: support@novrahub.com