Terms of service

Terms & Conditions – NovraHub

Effective Date: [Insert Date]

Welcome to NovraHub ("we," "our," or "us"). These Terms & Conditions govern your use of our website, https://novrahub.com, and the purchase of products from our store.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website.

1. General Use of the Website

By visiting our website and/or purchasing something from us, you engage in our service and agree to comply with these Terms & Conditions, including any policies referenced on this website.

These Terms apply to all users of the site, including customers, browsers, merchants, and contributors of content.

2. Definitions

  • Consumer: A person purchasing products for personal use and not for business purposes.

  • Business: NovraHub, the operator of https://novrahub.com.

  • Distance Contract: A contract concluded through our online store without the physical presence of both parties.

3. Company Information

Business Name: NovraHub

Website: https://novrahub.com

Business Address: [Dubai, United Arab of Emirates]

Support Email: support@novrahub.com

4. Applicability

These Terms & Conditions apply to every offer made on our website and to every agreement concluded between NovraHub and the customer.

5. Products & Offers

We strive to ensure that all product descriptions, images, and pricing are accurate.

Please note:

  • Product colors may vary slightly depending on your screen.

  • Minor differences between product images and the actual product may occur.

  • We reserve the right to correct pricing errors or inaccuracies at any time.

6. Order Acceptance

An order becomes binding once payment has been successfully processed and you receive an order confirmation email.

We reserve the right to refuse or cancel orders due to:

  • Pricing errors

  • Suspected fraud

  • Product unavailability

  • Incorrect customer information

If payment has already been made, a full refund will be issued.

7. Right of Withdrawal (Returns)

Customers have the right to withdraw from their purchase within 14 days after receiving the product, unless an exception applies under applicable consumer law.

To initiate a return, please contact us at:

support@novrahub.com

Products must be unused, in their original condition, and in their original packaging where possible.

8. Return Shipping Costs

Unless the return is due to our error or a defective product, return shipping costs are the responsibility of the customer.

9. Non-Returnable Items

The right of withdrawal does not apply to:

  • Custom-made or personalized products

  • Hygiene or personal care items with broken seals

  • Any other products excluded by applicable law

10. Pricing

All prices displayed on our website include applicable VAT where required unless otherwise stated.

Shipping costs are shown during checkout before payment is completed.

11. Delivery

Orders are generally delivered within 30 days, unless another delivery timeframe is stated on the product page or during checkout.

Delivery times are estimates and may be affected by customs processing, shipping carriers, or unforeseen circumstances.

12. Complaints

If you receive a damaged, incorrect, or defective product, please contact us within 7 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photos (if applicable)

We will review your request and provide an appropriate resolution.

13. Limitation of Liability

To the maximum extent permitted by law, NovraHub shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

14. Intellectual Property

All content on https://novrahub.com—including text, images, graphics, logos, and branding—is the property of NovraHub or its licensors and may not be copied, reproduced, or distributed without prior written permission.

15. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which NovraHub operates, unless mandatory consumer protection laws provide otherwise.

17. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

NovraHub

Website: https://novrahub.com

Email: support@novrahub.com

Business Address: [Dubai, United Arab of Emirates]